Skip to main content

Tenant FAQs

Answers to your common questions

  • Applications are assigned on a first-come, first-served basis, and your reservation is only confirmed once security deposits are collected. Before applying, contact us through the form on our website to confirm the unit is still available.
  • Simply log in to your Tenant Portal to submit a maintenance request. Our team will review it and coordinate with a vendor to get the issue resolved as quickly as possible.
  • For urgent issues like a burst pipe, gas leak, or no heat/AC in extreme weather, contact us right away using the emergency contact information provided in your lease or Tenant Portal.
  • Rent can be paid conveniently online through your Tenant Portal.
  • Our process has four simple steps: submit your application, we screen and approve it, we finalize the details with you, and then you move in! Reviewing our Qualification Criteria beforehand can help your application move smoothly and quickly.
  • All occupants 18 and older must submit their own separate application, and each application is subject to a non-refundable application fee.
  • Household income must be at least three times the monthly rent.
  • We look for a favorable credit history with no open bankruptcies. Having no credit history is viewed more favorably than having poor credit.
  • Yes. Evictions within the past two calendar years, or unpaid rent owed to a previous landlord, may result in automatic denial.
  • Yes, all applicants are screened in accordance with applicable federal and state laws, and a criminal history may result in denial of the application.
  • If your income or credit doesn't fully meet our criteria, we may request that you add a qualified co-signer to your application.
  • You'll need a valid, unexpired, government-issued photo ID (such as a driver's license), proof of income (either two recent pay stubs or a letter of employment, which we may verify directly with your employer), and a payment method on hand to cover the application fee and any move-in charges.
  • We've been licensed Realtors and Property Managers since 2017.
  • We're guided by a commitment to integrity, excellence, knowledge, and gratitude in everything we do, from how we communicate with tenants to how we support property owners in reaching their financial goals.
  • Rent is due on the 1st of the month and is considered late on the 6th. Late fee penalties are outlined in the Terms and Conditions of your Lease Agreement.
  • Every tenant has access to their own Tenant Portal, where you can pay rent, submit maintenance requests, and share any notes or complaints that need to be resolved.