Owner FAQs

All tenant communications, maintenance processing, and concierge services for both the tenant and you, the property owner.

Yes. These may include an onboarding fee (if the property is taken over occupied), a renewal fee for renewing a lease, a maintenance fee for third-party vendor management, a TenantFinder fee, and an inspection fee.

Our goal is to find the right tenant, not just the fastest one. We go well beyond a basic credit check, evaluating credit reports, employment verification, debt-to-income ratio, eviction history, criminal background, and references from previous landlords. This thorough approach helps us place responsible tenants who pay on time and take care of your property long-term.

We've been licensed Realtors and Property Managers since 2017, managing over 4,200 doors across 7 different markets throughout the Mid-South.

Reach out to us through our website or by scheduling a consultation. We'll walk you through our services, answer any questions, and help determine the best plan for your property.

We offer direct deposit for owner disbursements, and your Owner Portal gives you real-time access to income, expenses, and detailed financial statements, so you always have visibility into how your property is performing.

Tenants can submit maintenance requests anytime through their online Tenant Portal, and we coordinate promptly with our trusted, vetted vendor network to resolve issues professionally. You'll have access to accurate billing and vendor receipts through your Owner Portal, so you always know what's being done and what it costs.

Late payments are handled according to the terms outlined in the Lease Agreement, including any applicable late fees. We manage the collections process on your behalf to help minimize disruption to your income.

We provide market analysis and pricing recommendations based on current Memphis market conditions to help you set a competitive rate that maximizes both occupancy and return.

We proactively reach out to tenants ahead of their lease end date to discuss renewal options and help minimize vacancy periods.

Yes, owners can review the lease agreement before it's finalized. As your property manager, we handle the signing process on your behalf unless you specify otherwise.

Yes, we provide an emergency contact line for urgent issues. General inquiries are handled during normal business hours.

We can help guide you through that process, including coordinating with tenants as needed and helping you evaluate your options when the time comes.

Yes. In addition to property management, our team has helped clients buy and sell nearly 1,000 homes across the Memphis market.

We can begin managing your property as soon as our agreement is finalized and the property is ready for leasing.

Tenants are normally responsible for water, electricity, gas and/or propane, garbage and any cable, internet services of their choice. What the tenant pays for is usually negotiable depending on lease terms. and/or city/state requirements.

Owners are normally responsible to pay for HOA dues, mortgages, and property taxes. Owners sometimes offer to pay for landscaping services as well. What the owner and tenant pay for is usually always negotiable.

This is always a personal preference. The Home Warranty will cover all of the main systems within the property including plumbing, electrical & HVAC. Most Home Warranty companies also offer options to cover all appliances within the home like refrigerator, washer and dryer. Service call fee amounts differ from each company, so its always a good idea to compare companies. We will coordinate with the home warranty companies if you choose to purchase a home warranty for your property.

Once the tenant pays rent, it is then processed by the accounting department. Once the payment clears the bank, your owner payment will be paid to you by the 10th and 22nd of each month. You will also get an email to notify you of the ACH deposit. You will also receive a monthly accounting statement for your records.

Once the property is listed for rent and inquiries start coming in, a showing appointment will be scheduled. The property will be shown by myself, someone from my team or by another licensed agent from my office. If we are unable to coordinate showings due to scheduling, our team also capitalizes on the use of Tenant Turner - a trusted and verified self showing service.

The initial term is always for one year. After the year, either part has the option to provide the other with a 30 day written notice OR renew the term for an additional year. If no renewal occurs, then the management agreement will continue on a month- month basis. The term as well as any of the other conditions in the property management agreement is always negotiable.